DocTap performance
Private GP ratings & performance
How our private GP service is really performing: appointment start times, results turnaround, patient ratings and clinical quality, published as monthly snapshots.
How promptly did appointments start?
We show the full picture—not just an average—so you can see how often appointments started on time and how long patients waited when there was a delay.
Appointment waiting times
Based on appointments between 3 May and 31 July 2026.
Were rapid test results ready to discuss with the GP in the same appointment?
Patients have their rapid tests taken shortly before seeing the GP. We measure how often the expected results are ready in time for the GP to review and discuss them during that appointment.
Ready during the appointment
83%
of expected rapid test results were ready for the GP to review with the patient in the same appointment.
Based on rapid test results from test-and-treat appointments between 3 May and 31 July 2026.
For this measure, a result counts as ready when it was available to the GP at least seven minutes before the appointment ended.
How soon were consultation notes completed?
We track how long it takes our GPs to complete the clinical record after each appointment, helping prescriptions, referrals and follow-up care move forward promptly.
Time to complete consultation notes
Based on GP consultations between 3 May and 31 July 2026.
How often did GPs use AI to help write their notes?
Our note-writing assistant helps GPs capture the consultation while giving more attention to the conversation. Every note is reviewed and approved by the GP before it becomes part of the patient’s medical record.
AI-assisted note-taking
92%
of eligible GP consultations used our AI note-writing assistant.
Based on eligible GP consultations between 3 May and 31 July 2026.
Was the issue resolved in one visit?
The split shows whether a patient raised an issue or completed a qualifying follow-up within seven days of the original appointment.
Appointment outcome
Based on the 90 days ending 24 July 2026. This allows seven days for follow-up. Resolved means no recorded patient-raised issue or qualifying follow-up within seven days.
Did returning patients book with a GP they had seen before?
For returning patients, we measure how often they chose to book with a GP who had treated them previously.
Booked with the same GP
28%
of eligible returning-patient appointments were booked with a GP the patient had seen before.
Based on eligible returning-patient GP appointments between 3 May and 31 July 2026.
Final clinical review outcomes
Settled review outcomes only: pending reviews and appeals are not prematurely classified.
Clinical review verdicts
Whenever a review raises concerns, our clinical team is instantly alerted to check the case.
Based on the 90 days ending 31 July 2026. Settled review coverage: 100%.
How did patients rate their appointment?
After every completed appointment, patients are invited to rate their experience.
Average patient rating
4.89 out of 5
Rated five stars
96%
Based on ratings for appointments between 3 May and 31 July 2026. Ratings were submitted for 7% of completed appointments; the most recent appointments may not yet have been rated.
What did patients receive from their appointment?
The percentage of GP appointments that resulted in a clinical letter, prescription, or test or investigation. An appointment may be included in more than one category.
Clinical letters issued
27%
Prescriptions issued
42%
Tests or investigations
31%
Based on GP appointments between 3 May and 31 July 2026.
How to read these figures
Figures are published monthly. Most use rolling 90-day windows, with exceptions explained on the relevant widget. Percentages are rounded to whole numbers and may not total 100%. Previous updates remain available above.