Private GP ratings & performance
See how DocTap’s private GP service is performing
We’re proud of the care our GPs provide, and we think patients should be able to see the evidence. Here you can see our latest patient ratings alongside monthly measures for appointment start times, result turnaround, continuity of care and clinical-review outcomes. You can also read recent Google reviews from DocTap patients below.
How promptly did appointments start?
We show the full picture—not just an average—so you can see how often appointments started on time and how long patients waited when there was a delay.
Appointment waiting times
Based on appointments between 3 June and 31 August 2026.
Were rapid test results ready to discuss with the GP in the same appointment?
Patients have their rapid tests taken shortly before seeing the GP. We measure how often the expected results are ready in time for the GP to review and discuss them during that appointment.
Ready during the appointment
84%
of expected rapid test results were ready for the GP to review with the patient in the same appointment.
Based on rapid test results from test-and-treat appointments between 3 June and 31 August 2026.
For this measure, a result counts as ready when it was available to the GP at least seven minutes before the appointment ended.
How soon were consultation notes completed?
We track how long it takes our GPs to complete the clinical record after each appointment, helping prescriptions, referrals and follow-up care move forward promptly.
Time to complete consultation notes
Based on GP consultations between 3 June and 31 August 2026.
How often did GPs use AI to help write their notes?
Our note-writing assistant helps GPs capture the consultation while giving more attention to the conversation. Every note is reviewed and approved by the GP before it becomes part of the patient’s medical record.
AI-assisted note-taking
89%
of eligible GP consultations used our AI note-writing assistant.
Based on eligible GP consultations between 3 June and 31 August 2026.
Was the issue resolved in one visit?
The split shows whether a patient raised an issue or completed a qualifying follow-up within seven days of the original appointment.
Appointment outcome
Based on the 90 days ending 24 August 2026. This allows seven days for follow-up. Resolved means no recorded patient-raised issue or qualifying follow-up within seven days.
Did returning patients book with a GP they had seen before?
For returning patients, we measure how often they chose to book with a GP who had treated them previously.
Booked with the same GP
27%
of eligible returning-patient appointments were booked with a GP the patient had seen before.
Based on eligible returning-patient GP appointments between 3 June and 31 August 2026.
Final clinical review outcomes
Settled review outcomes only: pending reviews and appeals are not prematurely classified.
Clinical review verdicts
Whenever a review raises concerns, our clinical team is instantly alerted to check the case.
Based on the 90 days ending 31 August 2026. Settled review coverage: 100%.
How did patients rate their appointment?
After every completed appointment, patients are invited to rate their experience.
Average patient rating
4.89 out of 5
Rated five stars
96%
Based on ratings for appointments between 3 June and 31 August 2026. Ratings were submitted for 6% of completed appointments; the most recent appointments may not yet have been rated.
What did patients receive from their appointment?
The percentage of GP appointments that resulted in a clinical letter, prescription, or test or investigation. An appointment may be included in more than one category.
Clinical letters issued
25%
Prescriptions issued
41%
Tests or investigations
32%
Based on GP appointments between 3 June and 31 August 2026.
Previous updates
Headline figures from earlier monthly updates.
| Update | Headline figures |
|---|---|
| Aug 2026 | appointments on time: 67% · test-and-treat results ready in time: 83% · notes completed within one hour: 85% · AI-assisted GP consultations: 92% · resolved in one visit: 97% · continuity: 28% · great-work review outcomes: 46% · average patient rating: 4.89 / 5 · appointments with a letter: 27% · appointments with a prescription: 42% · appointments with an investigation: 31% |
How to read these figures
Figures are published monthly. Most use rolling 90-day windows, with exceptions explained on the relevant widget. Percentages are rounded to whole numbers and may not total 100%. Previous updates remain available above.
What patients say about DocTap on Google
“Hello Mate ,I have to discuss an important problem,but you didn't give Whatsap on profile,I am Unable to contact.😔,Can you plz come on watsp Via Bio. It's Very Important 🙏”
“Amazing service. Felt very reassured by Dr Uka, she took her time to listen to my concerns, and did a thorough examination. Highly recommended.”
“Dr Carol is a very thorough practitioner. She explains the situation clearly and gives detailed recommendations. I highly recommend Dr Carol.”
“Fast friendly and very professional!”
“Have been using DocTap for 3 years, always with the same doctor, Dr Gugulethu Ndlovu. She is patient, attentive, and I felt well cared for throughout my visits.”
“Very kind and professional approach from Dr Gugulethu Ndlovu. The booking process was efficient and convenient; I booked in the morning and had my appointment later that day. They can also save you a trip to the pharmacy and provide you with the medication you need right there.”
“Hello Mate ,I have to discuss an important problem,but you didn't give Whatsap on profile,I am Unable to contact.😔,Can you plz come on watsp Via Bio. It's Very Important 🙏”
“Great experience with Dr Lakshmi Kumar. She is very proactive, knowledgeable and kind. I will return to see Dr Kumar in the future and really recommend her.”
“Everyone was really nice and caring which was a relief since I've been in pain. Everything was super clean and calm, the doctor was great, did my urine test really quick, right in front of me and gave me medications. Saved me the whole day of waiting in the hospital, especially since I'm a tourist and I didn't wanna waste my time on waiting. The price wasn't too bad, especially not for London standard.”
“From when I entered the service was amazing”
“I booked an appointment with Dr Fehmi Hafiz. Extremely kind and caring, listened to my very long list of problems that I'd been struggling with for years and gave recommendations and treatment in just a few days. I would 10 out of 10 recommend going here and all the staff are absolutely wonderful and understanding. I don't know how to thank you all enough for the help you've given me. It is quite expensive but 100% well worth the price.”
“Amazing service, thoughtful, kind and attentive Doctor”
Choosing a private GP
What makes a highly rated private GP?
Patients comparing the best private GP options or looking for a top-rated private GP should look beyond a headline star score. Useful private GP reviews should be recent and read alongside independent regulation, clear pricing and evidence about how the service performs.
DocTap publishes patient ratings, recent Google reviews and monthly performance data for appointment start times, result turnaround, continuity of care and clinical-review outcomes. Together, these give you a fuller picture of the quality and reliability of our private GP service.
Learn more about DocTap’s private GP service
Ratings and reviews are one part of choosing a private GP. You can also explore our doctors, services, prices and London clinics.
Questions about our ratings and performance data
- What should I look for when choosing the best private GP for me?
The best private GP for you should combine good clinical care with a service that fits your needs. Look for recent patient ratings and reviews, independent regulation, appropriately registered doctors, clear pricing and evidence about how care is delivered. DocTap publishes both patient feedback and monthly performance measures so you can assess the service for yourself.
- How should I compare private GP ratings and reviews?
A top-rated private GP may have strong patient feedback, but a headline score does not tell you everything. Check how recent the reviews are, how many patients responded and whether the provider also publishes evidence about appointment start times, result turnaround, continuity of care and clinical-review outcomes. Reading ratings, reviews and performance data together gives you a more rounded view.
- Are private GPs regulated?
Yes. Private GP services in England are overseen by the Care Quality Commission , while doctors must hold appropriate GMC registration and a licence to practise. The GMC also maintains the GP Register .
- Why doesn’t every completed appointment have a patient rating?
After every completed appointment, patients are invited to rate their experience, but responding is optional. The response rate shown for each monthly snapshot therefore reflects the patients who submitted a rating, and the most recent appointments may not yet have been rated. Patient ratings should be read alongside the broader operational and clinical measures on this page.
- Does ‘resolved in one visit’ mean no further care was needed?
No. For this measure, ‘resolved’ means that no patient-raised issue or qualifying follow-up was recorded within seven days. Some conditions appropriately require planned tests, referrals or further appointments, so this is a defined service measure rather than a guarantee that all care was completed in one visit.