Private GP ratings & performance

See how our care measures up.

Patient feedback and the details that matter — from starting on time to having results ready for your GP.

Updated 1 October 2026 · Published monthly

Rated by our patients

4.87 / 5

95% of submitted ratings were five stars.

Read recent Google reviews
About these ratings

After every completed appointment, patients are invited to rate their experience.

Based on ratings for appointments between 3 July and 30 September 2026. Ratings were submitted for 6% of completed appointments; the most recent appointments may not yet have been rated.

The details behind your care

Most figures cover the last 90 days.

Appointments starting on time

67%

on time or early

See the full spread of appointment waiting times.

On time or early: 67%1–5 minutes late: 22%5–10 minutes late: 7%10–15 minutes late: 3%More than 15 minutes late: 2%
  • On time or early67%
  • 1–5 minutes late22%
  • 5–10 minutes late7%
  • 10–15 minutes late3%
  • More than 15 minutes late2%
How we measure this

Based on appointments between 3 July and 30 September 2026.

Rapid results ready for your GP

93%

ready in the same appointment

Of expected rapid test results, this proportion was ready for the GP to review and discuss with the patient during their appointment.

For this measure, a result counts as ready when it was available to the GP at least seven minutes before the appointment ended.

How we measure this

Based on qualifying rapid tests from investigations selected at booking, between 3 July and 30 September 2026. Uses their original check-in tests; excludes later additions, new-patient appointments, ferritin and TSH. Tests must fit the scheduled appointment and be ready seven minutes before the GP consultation actually ends, allowing time to discuss the results. Historical changes to a panel between booking and check-in cannot be identified.

Consultation notes completed

84%

within one hour

Prompt records help prescriptions, referrals and follow-up care move forward.

Within 1 hour: 84%1–2 hours: 9%2–5 hours: 6%More than 5 hours, same day: 1%The following day: 0%More than one day later: 0%
  • Within 1 hour84%
  • 1–2 hours9%
  • 2–5 hours6%
  • More than 5 hours, same day1%
  • The following day0%
  • More than one day later0%
How we measure this

Based on GP consultations between 3 July and 30 September 2026.

AI-assisted note-taking

88%

of eligible GP consultations

Our assistant helps GPs capture the consultation while giving more attention to the patient.

Every note is reviewed and approved by the GP before becoming part of the medical record.

How we measure this

Based on eligible GP consultations between 3 July and 30 September 2026.

Appointment outcomes

97%

resolved in one visit

No recorded patient-raised issue or qualifying follow-up within seven days.

Resolved in one visit: 97%Follow-up: 1%Patient-raised issue: 2%
  • Resolved in one visit97%
  • Follow-up1%
  • Patient-raised issue2%
How we measure this

Based on the 90 days ending 23 September 2026. This allows seven days for follow-up. Resolved means no recorded patient-raised issue or qualifying follow-up within seven days.

This is a defined service measure rather than a guarantee that all care was completed in one visit.

Seeing a familiar GP

26%

booked with a GP they knew

Of eligible returning-patient appointments, this proportion was booked with a GP who had treated the patient before.

How we measure this

Based on eligible returning-patient GP appointments between 3 July and 30 September 2026.

Could you book a same-day appointment?

How often a standard GP appointment was still available later that day.

Weekday morning

Checked at 11am

By video
100%
In clinic
100%

Weekday afternoon

Checked at 3pm

By video
100%
In clinic
100%

Weekend or bank holiday

Checked at 11am

By video
100%
In clinic
100%
How we measure this

Based on the 90 days ending 30 September 2026. Checked at 11am and 3pm UK time on 63 weekdays, and at 11am on 27 weekend or bank-holiday days. Counts a standard 15-minute appointment with any GP, starting at least 30 minutes later the same day. In clinic means any of our London clinics.

Final clinical review outcomes

Settled outcomes only; pending reviews and appeals are excluded.

Good — great work: 40%No issues flagged: 56%Flagged for senior review: 4%
  • Good — great work40%
  • No issues flagged56%
  • Flagged for senior review4%

Our clinical team is instantly alerted whenever a review raises concerns.

How we measure this

Based on the 90 days ending 30 September 2026. Settled review coverage: 100%.

What patients received

The percentage of GP appointments resulting in each of these.

Clinical letters
24%
Prescriptions
41%
Tests or investigations
33%

An appointment may be included in more than one category.

How we measure this

Based on GP appointments between 3 July and 30 September 2026.

Previous monthly updates

Headline figures from earlier monthly updates.

Update Headline figures
Sep 2026 appointments on time: 68% · test-and-treat results ready in time: 93% · notes completed within one hour: 85% · AI-assisted GP consultations: 89% · resolved in one visit: 97% · continuity: 27% · great-work review outcomes: 45% · average patient rating: 4.89 / 5 · appointments with a letter: 25% · appointments with a prescription: 41% · appointments with an investigation: 32%
Aug 2026 appointments on time: 67% · test-and-treat results ready in time: 83% · notes completed within one hour: 85% · AI-assisted GP consultations: 92% · resolved in one visit: 97% · continuity: 28% · great-work review outcomes: 46% · average patient rating: 4.89 / 5 · appointments with a letter: 27% · appointments with a prescription: 42% · appointments with an investigation: 31%
How to read these figures

Figures are published monthly. Most use rolling 90-day windows, with exceptions explained on the relevant widget. Percentages are rounded to whole numbers and may not total 100%. Previous updates remain available above.

In our patients’ words

Recent Google reviews from DocTap patients.

“Always empathetic, supportive and helpful. I’d thoroughly recommend them.”

Jeremy Poole
7 hours ago

“easy to make appointment - very helpful receptionist - dr anna was so reassuring in handling my husband's condition - the clinic is so bright and clean & cozy”

FWD 9371
8 hours ago

“Doctor was really helpful, very quick and easy to get an appointment and very reasonably priced. Doctor was kind, efficient, knowledgeable and gave me a lot of confidence.”

Rachel Zerdin
2 days ago

“Amazing doctor, friendly, calming and easy to talk to. And efficient. Could not fault”

Liz Jones
2 days ago

“Today I saw Dr Fehmi Hafiz at Canary Wharf DocTap. She is very pleasant, professional and easy to talk to and explained things clearly. I have no hesitation in recommending her and hope to meet her again if I need to return in the future.”

Deborah Inglis
4 days ago

“Amazing service to the nurse and doctor! super clear and friendly. They also provide same day consultation, just gotta call them”

Ty
8 days ago

“I have met Dr Nitin Mehra many times, he is really caring, thoughtful, professional and patient doctor. He deeply thinks about patients, made the most helpful treatment for me according to my situation, and always clearly remember the problems I have described, even if they are just some details. I trust him so much and he is the best doctor I met. I sincerely recommend him to anyone who might need help with mental health.”

Xinyi Yuan
8 days ago

“Dr Ally was fantastic, very thorough, knowledgeable and put me at ease. Excellent care, thank you.”

Gen
10 days ago

“Always first class all the way at excellent DocTap London Bridge. Thank you!”

Gary Husband
11 days ago

“Great service, friendly receptionist, clean and organised office/surgery. Dr Lakshmi Kumar has provided reassuring, honest and genuine advice on all my visits, my wife also see her so she’s effective our family doctor now. Highly recommended and part of those GPs that genuinely care for patients long term health. Doctap CanaryWharf on Admiral Way.”

C Mc
11 days ago

“Dr Lakshmi Kumar is an excellent Dr. She is incredibly thorough and reassuring in every dealing I have with her.”

Elise F
15 days ago

“Really quick service and great advice from the doctor's with a friendly welcoming staff”

Deji O
15 days ago

Choosing a private GP

What makes a highly rated private GP?

Patients comparing the best private GP options or looking for a top-rated private GP should look beyond a headline star score. Useful private GP reviews should be recent and read alongside independent regulation, clear pricing and evidence about how the service performs.

DocTap publishes patient ratings, recent Google reviews and monthly performance data for appointment start times, result turnaround, continuity of care and clinical-review outcomes. Together, these give you a fuller picture of the quality and reliability of our private GP service.

Questions about our ratings and performance data

What should I look for when choosing the best private GP for me?

The best private GP for you should combine good clinical care with a service that fits your needs. Look for recent patient ratings and reviews, independent regulation, appropriately registered doctors, clear pricing and evidence about how care is delivered. DocTap publishes both patient feedback and monthly performance measures so you can assess the service for yourself.

How should I compare private GP ratings and reviews?

A top-rated private GP may have strong patient feedback, but a headline score does not tell you everything. Check how recent the reviews are, how many patients responded and whether the provider also publishes evidence about appointment start times, result turnaround, continuity of care and clinical-review outcomes. Reading ratings, reviews and performance data together gives you a more rounded view.

Are private GPs regulated?

Yes. Private GP services in England are overseen by the Care Quality Commission , while doctors must hold appropriate GMC registration and a licence to practise. The GMC also maintains the GP Register .

Why doesn’t every completed appointment have a patient rating?

After every completed appointment, patients are invited to rate their experience, but responding is optional. The response rate shown for each monthly snapshot therefore reflects the patients who submitted a rating, and the most recent appointments may not yet have been rated. Patient ratings should be read alongside the broader operational and clinical measures on this page.

Does ‘resolved in one visit’ mean no further care was needed?

No. For this measure, ‘resolved’ means that no patient-raised issue or qualifying follow-up was recorded within seven days. Some conditions appropriately require planned tests, referrals or further appointments, so this is a defined service measure rather than a guarantee that all care was completed in one visit.