Private GP access for health insurers
Give policyholders faster access to private GP care, diagnostics, prescriptions and medical documents through DocTap's regulated clinical network.
DocTap clinical infrastructure
The GP, diagnostics and records layer behind your insurer journey
GP consultations
Private GP care without building a doctor network
Policyholders can access DocTap GPs online or in clinic for symptoms, treatment advice, follow-up and everyday medical concerns.
Labs and diagnostics
Testing capacity without building labs
Use DocTap's clinic network, five on-site labs and wider diagnostic pathways without creating your own lab or clinical staffing operation.
Treatment and documents
From advice to practical next steps
Where clinically suitable, DocTap GPs can issue prescriptions, referrals, sick notes, medical letters and other documentation policyholders may need.
Clinical records
Consented outputs for insurer workflows
Clinical information stays confidential by default, with relevant outputs shared into insurer workflows only where the patient has consented.
API access
Keep the journey inside your platform
Connect eligibility, booking, results and consented clinical outputs into insurer workflows for larger or more integrated setups.
Why health insurers choose DocTap
A stronger policyholder service without building the clinical operation
- One clinical layer, less operational burden
Add GP consultations, diagnostics, prescriptions, referrals and medical documents through DocTap, without building or managing the doctors, clinics, labs and clinical governance behind it.
- A better policyholder experience
Policyholders get a clearer route from concern to consultation, testing, treatment advice or documentation, rather than being passed between disconnected services.
- Add diagnostics without a diagnostics operation
Offer policyholders access to GP-led testing and on-site lab capability through DocTap, without setting up diagnostic centres, phlebotomy workflows, lab operations or the clinical staffing model behind them.
- Built around your cover rules
Eligibility, appointment access, payment contribution rules and consented record access can be configured around how your policies work.
- Simple to start, deeper when needed
Use a DocTap organisation account to configure eligibility, access and payment rules, with policyholders added individually or by bulk upload. For higher-volume or more complex setups, API integration can connect eligibility, booking and consented clinical outputs at scale.
Account setup
Set up a health insurer account in minutes
Start with a standard organisation account, or speak to us first if you need API access, monthly invoicing or a more bespoke setup.
- 1Set up your organisation accountCreate a DocTap organisation account online and add your health insurer details.
- 2Configure access rulesSet appointment types, usage allowances and any contribution split between the insurer and policyholder. You can also define where patient consent is needed for clinical information to be shared.
- 3Add eligible policyholdersAdd policyholders individually or by bulk upload, depending on the size of your setup.
- 4Policyholders book directlyOnce access rules and a payment method are in place, eligible policyholders can book through DocTap. Standard setup uses card payment; monthly invoicing can be discussed for bespoke arrangements.
- 5Track usage and billingTrack bookings, usage and payment activity through the organisation account.
DocTap clinic and lab network
Central London clinics with on-site lab capability
Canary Wharf
Situated by South Quay Footbridge, a 3-minute walk from Canary Wharf and Heron Quays stations.
Hammersmith
Situated on King Street, a 6-minute walk from Hammersmith underground stations.
Kings Cross & Euston
Located just off Euston Road, less than a 10-minute walk from both Euston and King’s Cross stations.
Liverpool Street & Bank
Located in the heart of the City, a 5-minute walk from Liverpool Street and Bank stations.
London Bridge
Located just off Borough High Street, an 8-minute walk from London Bridge station.
Bond Street
Located on Wigmore Street, just off Harley Street, a 7-minute walk from Bond Street station.
Clapham
Located on Clapham High Street, only a 3-minute walk from Clapham Common station.
Old Street
Located off Old Street, a 3-minute walk from Old Street underground station.
Stratford
Located within The Conductor building, a 6-minute walk from Stratford station, or 3 minutes from the Westfield shopping centre.
Swiss Cottage
Only a 3-minute walk from Swiss Cottage station.
Victoria
Situated on Lower Belgrave Street, a 5-minute walk from Victoria rail and underground stations.
Online GP
Speak to a GP by video or phone, wherever you are — no app needed. Ideal for follow-ups and straightforward concerns.
How we maintain clinical quality
Care you and your policyholders can trust
- CQC rated ‘Good’.
- Independently inspected and regulated by the Care Quality Commission.
- Fully GMC-registered doctors.
- UK-trained and experienced GPs only.
- Every consultation reviewed.
- Each one is checked for quality and safety, overseen by our Medical Director.
- No sales incentives.
- Our GPs are never paid commissions for tests or treatments.
Frequently asked questions
- What does the standard health insurer setup include?
The standard setup gives eligible policyholders access to DocTap private GP consultations through an organisation account. You can add policyholders, configure access rules, set appointment allowances and define any contribution split between the insurer and policyholder.
- Can policyholders book directly?
Yes. Once they have been added to the organisation account and the access rules are in place, policyholders can book directly through DocTap.
- Can insurers access clinical records?
Only with patient consent. Clinical records are confidential by default. Where the patient has consented, relevant clinical outputs can be made available through the agreed workflow.
- Can we add diagnostics or wider services?
Yes. The standard setup is based around GP consultations. If you want to add wider services such as diagnostics, on-site lab pathways, health screens, STI testing or mental health support, speak to DocTap and we can discuss the right arrangement.
- Can policyholders be added by bulk upload?
Yes. Policyholders can be added individually or by spreadsheet upload as part of the standard organisation account setup.
- Can appointment costs be split between insurer and policyholder?
Yes. Direct-booking setups can support contribution rules so the insurer covers all or part of the appointment cost and the policyholder pays any remaining contribution at checkout.
- Is DocTap suitable for emergencies?
No. DocTap is not an emergency service. Policyholders with urgent or emergency symptoms should use 999, A&E or the appropriate emergency service.
- How does pricing work?
DocTap charges standard patient rates unless a bespoke arrangement is agreed. Funding rules, contribution settings and invoicing can be discussed with DocTap. Any separate policyholder-facing fees, reimbursement rules or policy-specific charges are handled by the insurer outside DocTap.
- Can health insurers use DocTap through an API?
Yes. API access is available for health insurers that need a more integrated setup, such as eligibility, booking, results flow or consented clinical outputs. Speak to DocTap if you want API access set up.
Ready to connect policyholders to private GP care?
Set up a health insurer account online, or speak to DocTap if you need a more bespoke arrangement.