Same-day private GP care for your hotel guests
When a guest feels unwell, give your team a trusted route to fast, discreet private GP care across 11 Central London clinics.
Set up in minutes - no contract or platform fees.
Beyond directions to the nearest clinic
Give guests a clearer route to medical care with DocTap
Common guest health concerns
Unwell during their stay
Private GP appointments for new symptoms, minor illness, infections, pain, stomach issues, skin concerns or other non-emergency worries.
In-person care when needed
11 Central London DocTap clinics
Book guests into one of 11 DocTap clinics across Central London, so they can be seen in person when medical care is needed.
Faster answers
Tests and on-site labs
Selected clinics offer rapid testing and on-site labs, helping guests get results sooner when tests are clinically needed.
Support beyond advice
Prescriptions and medication
DocTap GPs can prescribe when clinically appropriate. Some medicines may be available in clinic; others can be collected from a pharmacy.
Documents guests often need
Medical letters and fit-to-fly
Guests can be assessed for sick notes, medical letters and fit-to-fly certificates. Fit-to-fly appointments are carried out in clinic.
Why hotels choose DocTap
A more reassuring guest experience, with trusted private GP care built in
- Add a premium layer of guest care
Offer private GP access as an extension of the service your hotel already provides, giving guests a trusted healthcare option when they need help during their stay.
- A clear answer when guests need help
When a guest feels unwell, your team can offer a trusted route to private GP care through DocTap, so they are not left navigating unfamiliar healthcare options on their own.
- Support for international guests
DocTap can see guests visiting from abroad, including people who are not UK residents, giving overseas travellers a clear private GP route in London.
- Easy setup, simple to manage
Create a hotel account online in minutes and start arranging guest appointments without contracts, platform fees or a long procurement process.
- A guest service with commercial flexibility
Your hotel pays DocTap our standard patient rates, then decides how the appointment is charged to the guest. Any additional guest-facing charge is set by your hotel and handled outside DocTap.
- Confidential clinical care
DocTap handles consultations, prescriptions, tests and records. Hotels manage the booking, but guests' medical information stays private.
Hotel account setup
How your team can arrange care
Your team can set up a hotel account online in minutes, then use it whenever a guest needs non-emergency medical help.
- 1Create your hotel concierge accountChoose Hotel concierge as your organisation type, then add your hotel details.
- 2Add your payment cardAdd the payment card details. The hotel pays DocTap for guest consultations, and any guest-facing charge is handled outside DocTap.
- 3Add guests and arrange appointmentsYour team adds the guest and books the GP consultation on their behalf.
- 4DocTap provides the careThe consultation is delivered by DocTap at one of our London clinics, with online appointments available when clinically suitable.
- 5Guests keep their DocTap accountGuests keep access to their DocTap clinical account and can book directly with DocTap after checkout.
- 6Track bookings and billingYour team can manage appointments and billing, while clinical records are not shared with the hotel.
DocTap locations
11 Central London clinics for in-person GP care
Canary Wharf
Situated by South Quay Footbridge, a 3-minute walk from Canary Wharf and Heron Quays stations.
Hammersmith
Situated on King Street, a 6-minute walk from Hammersmith underground stations.
Kings Cross & Euston
Located just off Euston Road, less than a 10-minute walk from both Euston and King’s Cross stations.
Liverpool Street & Bank
Located in the heart of the City, a 5-minute walk from Liverpool Street and Bank stations.
London Bridge
Located just off Borough High Street, an 8-minute walk from London Bridge station.
Bond Street
Located on Wigmore Street, just off Harley Street, a 7-minute walk from Bond Street station.
Clapham
Located on Clapham High Street, only a 3-minute walk from Clapham Common station.
Old Street
Located off Old Street, a 3-minute walk from Old Street underground station.
Stratford
Located within The Conductor building, a 6-minute walk from Stratford station, or 3 minutes from the Westfield shopping centre.
Swiss Cottage
Only a 3-minute walk from Swiss Cottage station.
Victoria
Situated on Lower Belgrave Street, a 5-minute walk from Victoria rail and underground stations.
Online GP
Speak to a GP by video or phone, wherever you are — no app needed. Ideal for follow-ups and straightforward concerns.
Frequently asked questions
- What kinds of guest requests can DocTap help with?
DocTap can help with many common travel and day-to-day medical needs, including new symptoms, prescriptions, medical letters, sick notes, and rapid testing.
- Can DocTap see guests visiting from abroad?
Yes. DocTap can see guests who are not UK residents, including international visitors. They are seen in the same way as any other private patient.
- Can DocTap provide a fit-to-fly certificate?
Yes. Fit-to-fly assessments are carried out in clinic, as an in-person examination is required. They are not available by video.
- Can hotel guests usually be seen the same day?
DocTap offers same-day private GP appointments across our London clinics, subject to availability. Different clinics have different appointment times available, and online appointments may also be suitable for some concerns.
- Can hotels arrange appointments for children?
Yes. Hotels can arrange DocTap appointments for children staying at the hotel, but the child must be accompanied by a parent or legal guardian.
- Can DocTap provide prescriptions and medication?
Yes. DocTap GPs can issue prescriptions when clinically appropriate. Some medicines may be available from selected clinics, while others will need to be collected from a pharmacy. Medication is charged separately from the appointment.
- Is DocTap suitable for emergencies?
No. DocTap is not an emergency service. Guests with urgent or emergency symptoms should be directed to 999, A&E or the appropriate emergency service.
- Who pays if the hotel arranges the appointment?
Payment is taken by card at the point of booking, and the card can be the hotel's or the guest's own. Consolidated invoicing is possible as a bespoke arrangement, so speak to us. The same rates, cancellation and refund policies apply as for regular DocTap patients. Any charge the hotel adds for the guest is handled by the hotel, outside DocTap.
- Will the hotel see the guest’s medical records?
No. Hotels can manage bookings and billing, but they do not see consultation notes, prescriptions, test results or clinical documents. Medical records stay confidential between the guest and DocTap.
Ready to offer guests a faster route to private GP care?
Set up a hotel concierge account so your team can arrange DocTap appointments for guests when they need medical help during their stay.