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Private GP care your hotel can arrange, not just recommend

When guests need medical help during their stay, your team can do more than point them towards the nearest clinic. Arrange trusted private GP care on their behalf through DocTap, helping them access the care they need quickly and confidently.

Speak to our team Set up your hotel account

11 London clinicsSame-day GP appointments availableVideo GP appointmentsFrom £65 per appointmentCQC-regulated care

Typical guest requests

Every hotel sees situations like these

From unexpected illness to forgotten medication, guests occasionally need medical advice during their stay. DocTap helps your team respond quickly with a trusted private GP option.

Feeling unwell: Cold, flu, ear infections, UTIs or other illnesses that need prompt medical advice.

Forgotten medication: Essential medication has been left behind, lost or run out while travelling.

Need a prescription: When a guest needs a private prescription following a GP consultation or has run out of prescribed medication during their stay.

Travelling with children: When a child becomes unwell while the family is away from home.

Before travelling home: Fit to Fly certificates, medical letters and other GP-issued documentation.

International visitors: Guests unfamiliar with the UK healthcare system who want straightforward access to private healthcare while they're in London.

Private GP care your guests and concierge team can rely on

Why hotels partner with DocTap

Give guests quick access to private GP care during their stay, without your team scrambling for a last-minute solution.

11 London clinics & video GP: Guests can be seen in person at convenient locations across London, or speak to a GP by video when they would rather not leave their room. Wherever they are, care is close.

Same-day appointments, seven days a week: Guests can access same-day appointments seven days a week, including evenings, helping them get the care they need without unnecessary delays.

One name you can recommend with confidence: Instead of leaving guests to search unfamiliar providers, your team can recommend one trusted private GP service across London. Care that reflects well on your hotel, with guests looked after quickly and discreetly, without fuss.

Simple for your team: Set up a hotel account once, then arrange care for guests whenever they need it. Appointments from £65, standard DocTap rates with no mark-up, and you set your own guest pricing. No contract, and you only pay when a guest is seen.

Healthcare services available through DocTap

Private GP appointments

In-clinic across London or by video, with same-day appointments available, for diagnosis, treatment and advice.

GP consultations

Paediatric care

GP appointments for younger guests when a child becomes unwell away from home.

Paediatric care

Prescriptions & in-clinic dispensing

Private prescriptions and replacements for medication lost, forgotten or run out mid-trip.

Prescriptions

Fit to travel certificates

Fit to fly and travel health certificates for guests who need clearance before they leave.

Fit to fly certificates

Medical letters

GP-issued documentation to support a guest's onward care, insurance or rebooking claims.

Medical letters

Rapid on-site testing

Blood tests and diagnostics at clinics with on-site labs, with fast results when time matters.

Rapid on-site testing

And many more

Whatever a guest needs during their stay, your team can arrange the right private GP care quickly.

Other services

Hotel account setup

Getting started is simple

Set up once and in minutes, then arrange private GP care for a guest whenever they need it.

1

Set up your hotel account

Create your hotel account in a few minutes and add a billing card. Nothing is charged until you book a guest in.
2

A guest needs help

A guest feels unwell during their stay and your team steps in.
3

Add the guest and book

Add the guest to your account and book their appointment. It is charged to the hotel, and you can add your own fee for the guest outside the platform.
4

The guest sees a GP

A DocTap GP assesses and treats the guest, so they can get back to enjoying their stay.
5

The guest keeps their own account

After the appointment, the guest keeps their own DocTap account to use again if they wish. Their clinical records stay private to them and are not shared with the hotel.
6

Track bookings and billing

Monitor appointments, billing and invoices from your hotel account.

Clinical governance

Care you can recommend with confidence

CQC rated 'Good': Independently inspected and regulated by the Care Quality Commission.
Fully GMC-registered doctors: UK-trained and experienced GPs only.
Medical Director oversight: Clinical standards are overseen by DocTap's Medical Director.
Every consultation reviewed: Each one is checked for quality and safety.
No sales incentives: Our GPs are never paid commission for tests or treatments.
Secure patient records: Patient information is handled securely, with access controlled by patient permission.